Ordering
1. How do I place an order?
To place an order, simply add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and billing information, and complete your purchase.
2. Do I need to create an account to place an order?
No, creating an account is not mandatory for placing an order. However, by creating an account, you can easily track your order status and view your order history.
3. Can I change or cancel my order after it has been placed?
Unfortunately, once an order has been placed, it cannot be changed or canceled. We recommend reviewing your order carefully before completing your purchase.
4. How do I use a promo code?
- To apply a promo code:
- During the checkout process, you will find a field labeled “Promo Code”
- Enter the code in the respective field.
- Click “Apply” to see the discount reflected in your order total.
Shipping
1. Where do you ship to?
We offer worldwide shipping from the USA.
2. How long does it take to process my order?
Orders are typically processed within 1-4 business days.
3. What are the shipping options and rates?
We provide a flat rate of $6.00 within the USA. For international shipping, we offer a flat rate of $10.00.
4. How long does shipping take?
Shipping within the USA usually takes 4-6 business days. International shipping may take 12-15 business days.
Return & Refund
1. What is your return policy?
We accept returns within 7 days of receipt for a full refund, provided that the item is in its original condition and packaging.
2. How do I initiate a return?
To initiate a return, please contact us at sales@kopixa.com with your order number and the reason for the return. We will provide you with instructions on how to return your item.
3. What is your refund process?
Refunds are typically processed within 3-4 days of receiving the returned item.
4. Do you provide return shipping labels?
No, customers are responsible for the cost of return shipping. We do not provide return shipping labels.
Cancellation
1. Can I cancel my order?
No, once an order has been placed, it cannot be canceled.
2. What if my order is out of stock?
In the rare event that an item is out of stock, we will notify you as soon as possible and provide you with the option to cancel or modify your order.
Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, and Discover Card credit cards.
2. Is my payment information secure?
Yes, we prioritize the security of your payment information. We use industry-standard SSL encryption to protect your data.
3. Do you offer discounts after the order is placed?
No, we do not offer discounts after the order is placed. Please ensure to enter any promo codes or gift cards during checkout.
If you have any further questions, please feel free to contact us at sales@kopixa.com.